Legal

Providers and payment partners

These providers and partners help Operational Software Limited run Edith and process paid purchases.

Last updated: 23 September 2026.

ProviderPurposeData handled
DigitalOceanHosting, database, infrastructureAccount data, documents, assets, comments, logs, and service data
CloudflareDNS, TLS, edge security, abuse protectionIP address, request metadata, and traffic needed to protect the site
PostmarkTransactional emailEmail address, login codes, and service email content
Umami AnalyticsCookieless analyticsPage and product usage data; signed-in account email, Edith user ID, and current organisation context when available; no analytics cookies
Stripe / OnelinkMerchant of record, subscription billing, payment, tax, receipts, refunds, and transaction supportBilling contact details, purchase and subscription details, payment details, tax information, and transaction support records

Data handling

  • We use providers only as needed to run, secure, support, and improve Edith.
  • Operational access to customer content is limited to support, security, reliability, legal, or billing needs.
  • Business workspace content is controlled by the business account and its authorised users.
  • Review and share links are bearer-style links. Account owners control who receives them and can revoke them in Edith.
  • Providers may process data internationally, with safeguards where required.
  • Onelink, built by Stripe, is the merchant of record for paid purchases and handles transaction data under its own privacy notice.

Retention

Account and workspace content is kept while active. After closure or termination, data may remain for limited export, recovery, backup, security, support, legal, or accounting periods before deletion, anonymisation, or expiry.

Changes

We update this page when subprocessors materially change.